COOs and the pandemic: Time to shift from defense to offense
In today’s blog, we’ll discuss the increasingly important balance of time spent on offense vs. defense in the coming weeks.
NCAA basketball coaching legend Bobby Knight reflected that coaches often talk about offense and defense, but rarely mention the equally important phase of the game: “Conversion from offense to defense and defense to offense.”1
When organizations confront disruptive events such as COVID-19, the COO is the coach, disaster recovery (DR) and business continuity planning (BCP) are the defense, and operational resilience is the offense. Operational resilience is agility that’s embedded in day-to-day operations, which is different than executing remediations after a crisis erupts—the primary focus of crisis recovery and business continuity. While timetables vary by industry and company, we expect a shift from defense to offense to begin in full force soon—if it hasn’t already happened.
In our last blog, we described operational resilience in the context of Deloitte’s Respond...Recover...Thrive framework (figure 1). In today’s blog, we’ll discuss the increasingly important balance of time spent on offense vs. defense in the coming weeks. We’ll offer a high-level framework for shifting more resources toward resilient offense going forward. And we’ll provide key considerations for that journey.